Regions Hospital ER Navigation & Patient Support Guide

Level I Trauma Care

Why Serious Injury Cases Run Through Regions

Regions Hospital sits at 640 Jackson Street in Saint Paul. It's a Level I trauma center for both adults and children — the hospital describes itself as the only one on the east side of the Twin Cities. Level I is the highest trauma designation, which is why crash victims from Saint Paul and the east metro so often end up here.

For families, that means two things at once: your person is in the right place, and the paper trail that starts in this building will matter for a long time.

Finding Your Way

Getting In: Entrances and Parking

Construction has been reshaping the hospital's south entrance area into fall 2026. Emergency-entrance drop-offs route from East 12th Street, with parking in the South ramp — follow the posted signs. Routes change as work progresses, so check the hospital's directions page before you drive in.

The main hospital line is 651-254-3456. Call it if you're unsure where to go, which entrance is open, or how to reach a patient's care team.

Supporting a Patient

Visiting Basics

Visiting policies at Regions depend on the unit and can change, so confirm current rules with the hospital before you arrive. Bring photo ID, travel light, and expect intensive-care units to run tighter rules than general floors.

If you hit a wall — can't get information, can't reach the care team, don't understand a decision — ask for Patient Relations at 651-254-2372. That office exists to work through exactly these problems.

During the first chaotic days, the firm's trauma intake checklist for families lists what to ask, what to write down, and what to keep. And because Regions serves families in many languages, the firm's language assistance page explains how attorney communications can happen in Spanish directly or in other languages with interpreter help. For medical care itself, ask hospital staff about the hospital's own interpreter services.

The Paper Trail

Medical Records and Your Injury Claim

Under Minnesota health-records law, you or your legal representative can inspect your records, get copies, and have them sent to another person or facility. Everything generated at Regions — ER notes, imaging, operative reports, discharge instructions, itemized bills — becomes the spine of an injury claim. It documents what happened to you, in medical language insurers can't wave away.

You don't have to chase records alone. With your signed authorization, Andrade Law requests them as part of building your case. Before you leave the hospital, the discharge paperwork and lien guide explains the forms you'll be handed and why they matter.